Eight steps
What happens, in order.
You always know the next step and who does it.
01
Enquiry
You send the form. We reply within 2 working days, even if we can’t take the job.
02
Site visit
We walk the garden with you, measure up and talk about budget.
03
Design
A plan and planting list, with two rounds of changes.
04
Written quote
Itemised and fixed, valid for 30 days. Nothing starts until you agree.
05
Deposit and start date
A small deposit holds your start date in writing.
06
Build
Our own crew, a tidy site every day, and an update each week.
07
Handover
We walk the finished garden with you and leave a care sheet.
08
Aftercare
A check-in after the first season, and a care plan if you want one.
Step 02
Free site visit
It takes about 45 minutes. It is free, with no obligation to go ahead.
We look at sun, soil, slope, drainage and access.
We measure the space and take photos.
We talk about how you want to use the garden, and your budget.
You get a rough price range on the day where we can give one.
Step 03
What a design includes.
Design fee from
$650
If we build the garden, we take the design fee off the build price.
A scaled plan of the whole garden, with levels where they matter.
A planting list, chosen for your soil, sun and rainfall.
Materials for paving, walls, decking and edging.
A lighting and irrigation layout.
Two rounds of changes. More changes are charged by the hour, and we tell you first.
The plan is yours to keep, even if you build it yourself.
Payments
Pay as the work is done.
You never pay far ahead of the work. Each payment matches a stage you can see.
Sample stages for a build. Deposit limits differ by state and country: check the rules where you work, and edit these to match.
Payment stages
10% deposit to hold your start date
40% when the base and hard landscaping are done
40% when planting and lighting are in
10% at handover, once you’re happy
If plans change
Every change is priced and agreed in writing before we do it
No surprise extras on the final bill
Rain delays move the dates, not the price
Quotes are fixed for 30 days
Questions about a payment? We answer the same day.
Warranty
What we guarantee.
Sample terms: edit them to match what you offer.
Workmanship: 5 years
Paving, walls, decks and pergolas we build. If something we built fails, we fix it at no cost.
Plants: 12 months
If a plant we supplied and planted dies in the first year, we replace it free. This applies when the garden is watered as our care sheet says, or is on our care plan or irrigation.
When replacements go in
In the next good planting season, so the new plant has the best chance. We tell you the date.
Not covered
Extreme weather, animals and pests, damage by others, plants moved after planting, or plants you chose after we advised against them.
Checked and covered
Licences and insurance.
Ask to see any of these.
Replace with your own details
Licence
Licence no. 00000. Some places need a licence for structural landscaping, walls or decks. Show yours where it applies, or remove this block.
Public liability
Insured for $20 million (replace with your cover). Certificate available on request.
Workers’ cover
Everyone on site is covered by workers’ compensation insurance.
Qualifications
Qualified in landscape construction and horticulture (replace with yours, for example Cert III, RHS or NVQ).
Experience
15 years and 600+ gardens in the area (sample figures: replace with yours).
Reviews
Read what clients say on Google and on our projects page.